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FULLY MANAGED SERVICE

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Do these issues plague your business?

No Technology Plan? Does your
organisation lack a strategy for how
technology can best serve it into the
future?
IT Budget Crunch? Under pressure to
reduce IT costs, increase value or maximize
profitability?
Management Struggles? Need to find a
more efficient way to manage your
company’s technology?

Program Advantages:

Increased Productivity: Continuous insight
into your network lets us reduce the
business impact of IT failure by shortening
the time from network failure to issue
resolution
Reduced Business Impact from IT Failures: Combining preventative maintenance and
remote monitoring means we minimize
failures that could impact your business.
Your network behaves in a stable and
reliable manner
Reduced Network Downtime Through
Proactive Maintenance:
 Through regular,
preventative maintenance activities
designed to keep your network opera?ng
efficiently, we reduce the number of
emergency incidents you encounter

A True IT Partnership

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of atiention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organisation like yours, an organisation that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your networks performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Program Features

DEVICE LIFECYCLE
MANAGEMENT

“This program perfectly suits our business needs and ensures we have optimum uptime to avoid affecting our business.”
– Holistic Dental Brunswick, Donvale, CBD
Stop Buying Downtime – Invest in Uptime
24x7 Advanced Performance
Monitoring ensures all of the critical
network devices that comprise your
small business network are healthy and
functioning reliably and optimally.
Scheduled Preventative Maintenance
ensures that your servers, PCs and other
vital network devices function optimally.
This improves reliability and security.
Monthly Network Health Review
dedicates time to review reports and
issues that are important to the ongoing
performance of your network. We
translate technology into business terms
for you.
Real Time Optimisation keeps your
infrastructure optimised through our
NOC enterprise-class technology. Cri?cal
issues are identified, reported, and
resolved in real time.
Security and Backup Management keeps
your environment secure, protected and
available through industry best-practices.
Unlimited Remote and Onsite Support
ensures the utmost in business stability
and reliability. Your single monthly price
covers all network, server and
workstation support.
Managed Server
• 24×7 Advanced Performance Monitoring
• Server Configuration Management
• Key Application Maintenance
• Microsoft and 3rd Party Patch Management
• Real Time Server Optimisation
• Scheduled Preventative Maintenance
Managed Workstation
• 24×7 Advanced Performance Monitoring
• Workstation Configuration Management
• Microsoft and 3rd Party Patch Management
• Real Time Workstation Optimisation
• Scheduled Preventative Maintenance
Managed Network
• Firewall Management and Maintenance
• Router and Switch Performance Monitoring
Managed Security
• Anti-Virus Monitoring and Management
• Anti-Spam Monitoring and Management
• Regular Vulnerability Scan and Report
Managed Backup
• Backup Deployment and Configuration
• Backup Performance Monitoring
• Backup Software Updates
• Scheduled Backup Jobs
• Data Center Replication and Disaster Recovery
Planning
Managed Support
• Monthly Network Health Review
• Unlimited Network, End-user and Network Support

Plans and Pricing

We have a wide variety of pricing options to suit your business. Whether you require a single visit or ongoing support, we have pricing to suit your needs.

*All managed service pricing is tailored to your business needs so please give us a call if you are interested.


Features

COMPARE PACKAGE FEATURES

SUPPORT

Guaranteed Response Times

Customized Support Application

Microsoft & 3rd Party App Updates

Managed Anti-Virus / Anti-Malware

24x7x365 Infrastructure Monitoring

Adds / Moves / Changes

Unlimited Remote Support

Unlimited Onsite Support

Unlimited After Hours Support

SECURITY

Password Management System

Dark Web Monitoring

Managed Firewall

Simulated Phishing Attack

Vulnerability Scan / Penetration Test

MANAGEMENT

IT Documentation

Monthly Executive Report

Asset & Inventory Management Report

IT Budget Preparation

Technology Business Review Meeting

TRAINING

Security Awareness Training

End User Training

Technology Adoption Session

SERVICES

Microsoft 365 Business License

Office365 Backup License

Monthly Human Backup Testing

BDR as a Service

Simulated Mock BDR Test

Flexi Support Essentials