FULLY MANAGED SERVICE
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Do these issues plague your business?
• No Technology Plan? Does your
organisation lack a strategy for how
technology can best serve it into the
future?
• IT Budget Crunch? Under pressure to
reduce IT costs, increase value or maximize
profitability?
• Management Struggles? Need to find a
more efficient way to manage your
company’s technology?
Program Advantages:
• Increased Productivity: Continuous insight
into your network lets us reduce the
business impact of IT failure by shortening
the time from network failure to issue
resolution
• Reduced Business Impact from IT Failures: Combining preventative maintenance and
remote monitoring means we minimize
failures that could impact your business.
Your network behaves in a stable and
reliable manner
• Reduced Network Downtime Through
Proactive Maintenance: Through regular,
preventative maintenance activities
designed to keep your network operating
efficiently, we reduce the number of
emergency incidents you encounter
A True IT Partnership
Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organisation like yours, an organisation that demands the utmost in network reliability and quality service.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your networks performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.
Program Features
DEVICE LIFECYCLE
MANAGEMENT
Monitoring ensures all of the critical
network devices that comprise your
small business network are healthy and
functioning reliably and optimally.
• Scheduled Preventative Maintenance
ensures that your servers, PCs and other
vital network devices function optimally.
This improves reliability and security.
• Monthly Network Health Review
dedicates time to review reports and
issues that are important to the ongoing
performance of your network. We
translate technology into business terms
for you.
infrastructure optimised through our
NOC enterprise-class technology. Critical
issues are identified, reported, and
resolved in real time.
• Security and Backup Management keeps
your environment secure, protected and
available through industry best-practices.
• Unlimited Remote and Onsite Support
ensures the utmost in business stability
and reliability. Your single monthly price
covers all network, server and
workstation support.
Managed Server
• Server Configuration Management
• Key Application Maintenance
• Microsoft and 3rd Party Patch Management
• Real Time Server Optimisation
• Scheduled Preventative Maintenance
Managed Workstation
• Workstation Configuration Management
• Microsoft and 3rd Party Patch Management
• Real Time Workstation Optimisation
• Scheduled Preventative Maintenance
Managed Network
• Router and Switch Performance Monitoring
Managed Security
• Anti-Spam Monitoring and Management
• Regular Vulnerability Scan and Report
Managed Backup
• Backup Performance Monitoring
• Backup Software Updates
• Scheduled Backup Jobs
• Data Center Replication and Disaster Recovery
Planning
Managed Support
• Unlimited Network, End-user and Network Support
Plans and Pricing
We have a wide variety of pricing options to suit your business. Whether you require a single visit or ongoing support, we have pricing to suit your needs.
*All managed service pricing is tailored to your business needs so please give us a call if you are interested.
Features
COMPARE PACKAGE FEATURES
SUPPORT
Guaranteed Response Times
Customized Support Application
Microsoft & 3rd Party App Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
Adds / Moves / Changes
Unlimited Remote Support
Unlimited Onsite Support
Unlimited After Hours Support
SECURITY
Password Management System
Dark Web Monitoring
Managed Firewall
Simulated Phishing Attack
Vulnerability Scan / Penetration Test
MANAGEMENT
IT Documentation
Monthly Executive Report
Asset & Inventory Management Report
IT Budget Preparation
Technology Business Review Meeting
TRAINING
Security Awareness Training
End User Training
Technology Adoption Session
SERVICES
Microsoft 365 Business License
Office365 Backup License
Monthly Human Backup Testing
BDR as a Service
Simulated Mock BDR Test
Flexi Support Essentials
$75
per user per month
VIP Rates
Standard Rates
$99 per domain
from $195 per month
$1,495
$2,995
$495
$1,495
$2,495
Bi-Annual
Standard Rates
Annual
From $28/user/mo
From $5/user/mo
From $199/month
From $199/month
$495
flexi support Premium
$99
PER USER PER MONTH
VIP Rates
from $95 per month
Bi-Annual
Bi-Annual
Annual
Annual
Quarterly
Bi-Annual
From $28/user/mo
From $5/user/mo
From $199/month
From $199/month
Quarterly
flexi support complete
$150
PER USER PER MONTH
Bi-Annual
Bi-Annual
Bi-Annual
Bi-Annual
Monthly
Quarterly
Monthly